Success Strategies Interviewing Potential Employees

Learn how to conduct a successful interview

Structured Interviewing

Interviewing is the time where most companies rely on ‘gut instinct’ assuming that the candidate is qualified for the position when what they should be doing is evaluating their qualifications during the interview.  In addition to direct questions the interview will want to prepare specific behavioral questions, knowledge questions, and questions to assess a candidate’s interpersonal skills.

The best way to conduct an interview is to have a structure established before the candidate arrives.  This enables you to maintain control of the interview and to extract all the necessary information that you need to make an appropriate and effective hiring decision. 

An Interview Structure Might Look Like This:

• Greeting and nonverbal assessment

• Brief conversation to set candidate at ease

• 5-10 warm up questions.

• 10-20 Behavioral Questions

• Confirmation questions.  Clarify concerns.

• Candidate question period

• Closing questions/discussion.  Ask for references.

• Address the next steps in the process.

• Handshake/Goodbye

• Move on to next interviewer or process is complete
Decide in advance how long you have for the interview and make sure that the candidate is aware of that time frame when you make the appointment.  Also decide how you want to document the interview for later reference and in the event that any legal concerns arise.  The best way to conduct any interview is to prepare ahead of time. 

Let’s begin with questions to ask yourself to establish a structure.

1. Who is conducting the interview?

2. How many people are going to be interviewed?

3. What will the interview format be?
a. Series (will there be a series of interviews)
b. Face to face with one person
c. Sequential, (the interviewee will meet with several people one after the other)
d. Panel (the interviewee will meet with several people at once)
e. Group interview (Several candidates meet with interviewers in a group setting)

4. How much time will you allow for the interview?

5. Lastly, what questions will you ask the candidate?

Once you’ve established a general format for the interview and all parties involved know what to expect the next step is to identify key questions that you want the candidate to answer.  There may be additional questions that you’ll need to ask based on the candidate’s answers and there may be fewer questions that need to be asked based on the candidate’s answers and performance during the interview.  (If the candidate blows the interview in the first five minutes then there isn’t a need to prolong the agony, simply cut the interview short, gracefully, and move on.)

Assessing Non-Verbal Cues

Assuming that your candidate’s have arrived in a timely manner and are groomed and dressed professionally.  I’m also assuming that they have introduced themselves properly and have thanked your for meeting with them and have shaken your hand.  Additionally, pay attention to how your candidate sits during the interview.  If they’re attentive to what you’re saying with their posture or if they’re sitting back with their legs crossed and behaving in too casual a manner. 

Are they taking notes on the interview or doodling?  Yes doodling.  I’ve witnessed senior management drawing on their notepads one time too many!  Not a good first impression unless they’re applying for an artist position. 

Does the candidate make eye contact and have they been respectful of all members of your staff before, during, and after the interview.  If they have failed to meet any of the above professional behaviors, then depending on the job position and requirements you may need to call the interview short.

Interview Questions.

A great place to begin any interview, after the initial handshake and visual assessment, is with a job description and some general rapport building questions to set the applicant at ease.  General questions might include the weather, the drive in, the sports game last night. 

Next, you’ll want to move in to the introductory questions.  These questions serve to warm up the applicant and get them into ‘interview’ mode.  Questions might resemble the following:

 “Please describe your current job responsibilities.” 
“What do you like most about your current job?”  Least?
“Why do you want to leave your current position?”

Based on the candidate’s answers to your questions, you’ll likely have a few more questions to dig deeper or clarify their answers.  Then it is time to move into the competency based questions.  Competency based questions are designed to keep the interview in control of the interview and they cover measurable skills, knowledge, behavior, and interpersonal skills.  They are the core of the interview and where you will derive the majority of your decision making information.

Competency based questions can address many behaviors, skills, and experience.  For example:

• “Tell me about an unpopular decision that you’ve had to make and how you handled it.” —This question assesses the candidate’s decision making skills.

• “Describe a situation where you were overwhelmed by a problem at work and how you handled it.” — This would address the candidate’s problem solving skills.

• “Tell me how you prioritize tasks and budget your time?” – Time management.

• “Tell me about a time when your team or department did not meet expected goals.  How did you handle that?”  — Management or Team Building.

• “Tell me about a time that you had to deal with a difficult employee/co-worker.”

• “What do you do at work to relieve stress?”

• “Describe what motivates you at your current job?”

A competency is a trait or quality that contributes to a candidate’s ability to meet the job requirements as established by you and your company prior to posting the position.  The questions therefore focus on having the candidate explain past experiences to predict future behaviors.  Questions will be designed to assess all behaviors, skills, and experiences necessary to perform the job’s responsibilities.

The next stage of a structured interview will  be a clarification or confirmation stage where you briefly address questions about the candidate’s education, and work history making sure to inquire about any inconsistencies.  If the competency portion of the interview has been comprehensive then this portion of the interview will be brief.

The last phase of the interview is the closing.  This is where you turn the interview over to the candidate to ask any questions that they may have about the position and to establish a method of communication for the future.  What is the next step?  When will you have a decision made?  How and when will the candidate contact you?  This is also the time where salary requirements will  be clarified.

Once you’ve completed the interview, if you haven’t documented or assessed the candidate’s answers to your questions then take a few moments to record your assessment.  I recommend a formal interview format where assessing an answer to a question can be as simple as circling a number on a scale of 1-10 so that you don’t have to write down complete answers.  This also enables reassessment of the interview to be an easier and more efficient process.  Leave room at the bottom of the form for comments.  Sign and date the form and make sure that the candidate’s name is on the top.  This will keep them together.

Questions not to ask.

There are of course questions that you need to avoid asking for legal and moral reasons,   including questions about the origin of a name, questions about a person’s residence, age, physical appearance, marital status, children, religion, and finances.  Tread lightly when inquiring about education, military experience, organizations, disabilities, criminal offenses, citizenship, and a person’s name sticking only with the facts.

Tags: , ,

One Response to “Success Strategies Interviewing Potential Employees”

  1. Wow, fantastic blog layout! How long have you been blogging for?
    you made blogging look easy. Thee overall look of youir
    web site is wonderful, as well aas the content!

    Here is my blog … High performance coaching nlp coaching high performance coaching michael breen high performance coaching model high performance coaching program study guide high performance coaching australia high performance coaching usta high performance coaching training high performance coaching courses high performance coaching jobs high performance coaching ltd high performance coaching program high performance coaching hockey canada high performance coaching certification high performance coaching in sport high performance coaching plan high performance coaching models high performance coaching pdf high performance coaching quotes high performance coaching louise watts high performance hockey coaching clinic annual review of high performance coaching and consulting 2011 annual review of high performance coaching and consulting coaching a high performance team afl high performance coaching course coaching high performance athletes afl high performance coaching high performance academy masters course and coaching program high performance sport coaching institutes of sport as sites for learning annual review of high performance coaching high performance coaching brendon high performance coaching books high performance coaching balmain high performance sparring coaching the basics high performance business coaching jeff brennan high performance coaching high performance coaching clinic high performance coaching cricket high performance 1 coaching clinics annual review of high performance coaching consulting usta high performance coaching certification nrl high performance coaching course 2013 high performance tennis coaching certification high performance hockey coaching clinic ontario high performance 1 coaching clinics ontario high performance rugby league coaching course usa volleyball high performance coaching clinic love 2 move high performance coaching calgary nccp high performance 1 ris coaching certification coaching for high performance sarah cook definition of high performance coaching coaching tools for high performance driving elite high performance coaching elite strength high performance coaching coaching employees for high performance high performance executive coaching coaching for high performance coaching for high performance peter jensen coaching for high performance workshop coaching for high performance ppt coaching for high performance training coaching for high performance pdf coaching skills for high performance coaching for high performance powerpoint high performance football coaching coaching for high performance book coaching teams for high performance goldberg high performance coaching high performance golf coaching steve griffith high performance coaching high performance coaching program study guide usta coaching high performance soccer giovanni trapattoni steven griffith high performance coaching building a high-performance health coaching team a proven roadmap for breakthrough results harris high performance coaching what is high performance coaching high performance tennis coaching jobs karen thomas high performance coaching high performance coaching limited high performance leadership coaching high performance leadership coach 1 high performance coaching ltd high performance coach rugby league coaching high performance lessons from veterans in two arenas high performance tennis coaching melbourne high performance coaching nz high performance coaching newsletter usa high performance coaching newsletter usta high performance coaching newsletter high performance coach of the year high performance coaching philosophy high performance coaching powerpoint high performance coaching programme high performance coaching positions high-impact performance management maximizing performance coaching pdf coaching high performance soccer pdf coaching for high performance dr. peter jensen high performance rugby coaching high performance coaching sport high performance surf coaching high performance sales coaching coaching high performance soccer triple s high performance coaching coaching high performance soccer trapattoni high performance coaching tennis high performance team coaching high performance triathlon coaching coaching towards high performance high performance coaching uspta usta high performance coaching 2014 high performance volleyball coach high performance coaching wikipedia high performance coaching workshop what is high performance coaching in sport zimich high performance coaching nlp coaching köln nlp coaching münchen nlp coaching quickfinder nlp coaching berlin nlp coaching ausbildung berlin nlp coaching ausbildung nlp coaching akademie nlp coaching frankfurt nlp coaching erfahrungen nlp coaching akademie bielefeld nlp coaching verband nlp coaching hamburg nlp coaching zürich nlp coaching stuttgart nlp coaching definition nlp coaching online nlp coaching youtube nlp coaching tools nlp coaching münster nlp coaching ausbildung münchen nlp coaching ausbildung hamburg nlp coaching ausbildung köln nlp coaching ablauf nlp coaching augsburg nlp coaching ausbildung nrw nlp coaching ausbildung frankfurt nlp coaching academy nlp coaching akademija nlp coaching adam dębowski nlp coach ausbildung hamburg nlp coach ausbildung köln nlp coach ausbildung nrw nlp coach ausbildung berlin nlp coach ausbildung frankfurt nlp coach ausbildung stuttgart nlp coaching bielefeld nlp coaching braunschweig nlp coaching basel nlp coaching bonn nlp coaching bremen nlp coaching bedeutung nlp coaching bücher nlp coaching business nlp coaching bergen nlp coaching books nlp coaching bristol nlp coaching bangkok nlp coach bonn nlp coach braunschweig nlp coach bern nlp coach bremen nlp coach bielefeld nlp business coach ausbildung nlp & coaching institut berlin nlp coaching certification nlp coaching cards nlp coaching certification online nlp coaching cards pdf nlp coaching courses nlp coaching courses uk nlp coaching courses london nlp coaching cards jamie smart nlp nlp coaching center köln nlp coaching course birmingham nlp coaching certification course nlp coaching case studies nlp coaching company nlp coaching cost nlp coaching contract nlp coaching canberra nlp coaching canada nlp coaching criticism nlp coaching centurion nlp coaching diploma nlp coaching düsseldorf nlp coaching dortmund nlp coaching dvd nlp coaching darmstadt nlp coaching dublin nlp coaching den haag nlp coaching dębowski nlp coaching dubai coaching with nlp for dummies deutscher nlp coaching verband nlp in der coaching-praxis define nlp coaching nlp coaching for dummies pdf coaching dengan nlp nlp dynamics coaching nlp coaching cards download nlp coaching adam debowski nlp coaching english nlp coaching eindhoven nlp coaching exercises nlp coaching edinburgh nlp en coaching nlp coaching an evidence-based approach for coaches leaders and individuals deutscher nlp coaching verband e v erickson nlp coaching nlp coaching an evidence-based approach for coaches leaders and individuals pdf nlp coach essex nlp executive coaching nlp coaching an evidence based approach nlp coaching and emotional intelligence nlp coach opleiding eindhoven nlp coaching education nlp coach que es nlp coach eindhoven workshop nlp en coaching nlp coaching freiburg nlp coaching formate nlp coaching fredrikstad nlp coaching for dummies nlp coaching fees nlp coaching for change nlp coaching forum nlp coaching for healthcare professionals nlp coaching framework nlp coaching forms nlp coaching free nlp coaching free download nlp coach finden nlp coach fernstudium nlp coach florida nlp coach freiburg nlp for coaching nlp coaching göttingen nlp coaching groningen nlp coaching göteborg nlp coaching gold coast nlp coaching greece nlp coaching guido nlp coach gesucht nlp coach gehalt nlp coach geschützter begriff nlp coach graz nlp golf coaching nlp coach glasgow nlp coach gezocht nlp coach groningen nlp coach göteborg nlp life coach gauteng nlp coaching certification john grinder global nlp coaching nlp coaching group nlp coach gelderland nlp coaching hannover nlp coaching heidelberg nlp coaching hildesheim nlp coaching hong kong nlp coaching houston nlp coach hannover nlp coach heidelberg nlp coach heilbronn nlp hypnocoach institut für nlp & coaching hildesheim nlp health coach nlp coach den haag nlp coach haarlem nlp coach houten nlp coach hoofddorp nlp coaching in hove nlp coaching phil hayes nlp coaching institute nlp coaching in bangalore nlp coaching india nlp coaching institut kassel nlp coaching in berlin nlp coaching institute of california nlp coaching italy nlp coaching in dubai nlp coaching in london nlp coaching in highgate nlp coaching indonesia nlp coaching ireland nlp in coaching nlp coach was ist das nlp coach ian mcdermott nlp coach in london nlp italy coaching school instytut nlp coaching nlp coaching jobs nlp coaching jobs uk nlp coaching tad james nlp coach jobb nlp coach paul jerome nlp coach uddannelse jylland nlp coaching kassel nlp coaching kritik nlp coaching karlsruhe nlp coaching koblenz nlp coaching konzept nlp coaching kutschera nlp coaching kosten nlp coaching kurs nlp coaching københavn nlp coaching kritikk nlp coaching kuala lumpur nlp coach kosten nlp coach karlsruhe nlp coach kiel nlp coach koulutus nlp coach képzés coaching nlp kraków nlp coaching london nlp coaching lübeck nlp coaching leipzig nlp coaching la nlp coaching larvik nlp coaching lillestrøm nlp coaching limburg nlp coaching los angeles nlp coaching leiden nlp coaching leeds nlp coach landsiedel nlp coach leipzig nlp coach training london nlp life coaching nlp life coach nlp coach leuven nlp life coaching courses nlp life coaching 4 life nlp life coaching online nlp life coaching certification nlp coaching methoden nlp coaching mannheim nlp coaching mainz coaching modell nlp nlp coaching melbourne nlp coaching models nlp coaching montreal nlp coaching manual pdf nlp coaching malaysia nlp coaching miami nlp coach münster nlp coach mainz nlp coach mönchengladbach nlp master coaching nlp manager coaching nlp master coach ausbildung coaching mit nlp-werkzeugen nlp coach master nlp coaching nürnberg nlp coaching new york nlp coaching news nlp coaching norge nlp coaching nyc nlp coaching northern ireland nlp coach nürnberg nielsen nlp coaching nlp coach nederland nlp coach new york nlp coach newcastle nlp coach nottingham nlp coaching opleiding nlp coaching oslo nlp coaching og ledelse nlp coaching online course online nlp coaching courses nlp coach opleiding rotterdam nlp og coaching skolen norge nlp and coaching nlp coach training online nlp coach oost vlaanderen nlp practitioner coach opleiding nlp coaching pdf nlp coaching prices nlp coaching protokoll nlp coaching polska nlp coaching perth nlp coaching process nlp coaching ppt nlp coaching program nlp coaching phil hayes pdf nlp coaching psychology nlp coaching packages nlp coaching powerpoint nlp coach practitioner nlp coach profile nlp professional coach nlp practitioner coach ausbildung nlp personal coach nlp coaching questions nlp coaching questions pdf nlp coaching qualifications nlp coaching quotes nlp quantum coaching nlp coaching reviews nlp coaching rates nlp coaching room nlp coaching regensburg nlp coaching resources nlp coaching reutlingen nlp coaching rosenheim nlp coaching romania nlp coaching rotterdam nlp coaching randers nlp relationship coaching nlp resonanz coaching vizual coaching nlp review coaching with nlp book review coaching i nlp rzeszów nlp coaching roskilde nlp coaching south africa nlp coaching salzburg nlp coaching scientology nlp coaching soest nlp coaching schweiz nlp coaching school italy nlp coaching stockholm nlp coaching stavanger nlp coaching sydney nlp coaching skolen norge nlp coaching session nlp coaching scotland nlp coaching singapore nlp coaching services nlp coaching san francisco nlp coaching sacramento nlp coaching skole nlp coaching success nlp coach stuttgart nlp coaching training nlp coaching techniques nlp coaching techniken nlp coaching tirol nlp coaching trondheim nlp coaching toronto nlp coaching thailand nlp coaching tips nlp coaching teknikker nlp coach tübingen nlp coach trinergy nlp to coaching nlp trading coach nlp coach team nlp top coach nlp coach team mo i rana nlp coach tilburg nlp coach tromsø nlp coaching uk nlp coaching ulm nlp coaching utdanning nlp coaching uddannelse nlp coaching utdannelse nlp coach usa nlp und coaching akademie bielefeld nlp und coaching nlp und coaching institut berlin nlp und coaching hildesheim institut für nlp und coaching coaching using nlp techniques nlp coach utbildning nlp coach utrecht nlp coaching training uk nlp coaching course uk coaching using nlp nlp coach uddannelse roskilde nlp coaching video nlp coaching vestfold nlp coaching vancouver nlp coach verdienst dt. nlp coaching verband system coach ausbildung nlp-coaching von landsiedel nlp training nlp coach vacatures nlp coach vergoeding nlp coach venlo best nlp coaching videos nlp coaching velp nlp coach vejle coaching via nlp coaching via nlp katho nlp coaching was ist das nlp coaching wien nlp coaching wiesbaden nlp coaching weinheim nlp coaching wuppertal nlp coaching wiki nlp coaching wikipedia nlp coaching warszawa nlp coaching websites nlp coach werden nlp coach wien nlp coach würzburg nlp coach wiesbaden nlp coach wuppertal nlp coach weinheim nlp coach ausbildung wien nlp coach wiki coaching with nlp joseph o connor nlp coach zürich nlp ziel coaching nlp coach zwolle

Leave a Reply